Privacy Policy - SolarWise Wagga

Who we are

Company: SolarWise Wagga Pty Ltd

Our website address is: https://solarwiseww.com.au

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Our contact forms collect data in the form of cookies. See more below.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google analytics to track what information has been viewed on our site.

Who we share your data with

We share your data with Google Analytics. See link below.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

We can be contacted between 8am to 4:30pm Monday to Friday on (02) 69710084 or via the contact form on our website.

Our postal address is Unit 3 / 23 Nagle St WAGGA WAGGA NSW 2650.

Additional information

What third-party cookies does SolarWise Wagga use?

Trusted partners and analytics companies like Google Analytics may also place cookies on your device. Please read our partners’ privacy policies (linked below) to ensure that you’re comfortable with how they use cookies.

Google Analytics
Facebook
Instagram

These cookies are used to tailor your experience on our website, track re-visits and what content is viewed, and re-target advertising to visitors of our website.

What should you do if you don’t want cookies to be set?

Some people find the idea of a website storing information on their computer or mobile device to be intrusive, particularly when this information is stored and used by a third party without them knowing. Although cookies are generally quite harmless, you may not, for example, want to see advertising that has been targeted to your interests using your browser history. If you prefer, you may choose to block some or all cookies, or even to delete cookies that have already been set; but you should be aware that you might lose some functions of the website.

If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine.

To opt-out of third-parties collecting any data regarding your interaction on our Site, please refer to their websites for further information.

Google Rating

4.9

SolarWise Wagga

4.9

review us on

Erica Williams

If you are looking to purchase solar we would highly recommend to purchase off Bob from SolarWise Wagga. We wanted to purchase our system from a locally owned business and our expectations were meet tenfold. The system quality and continuous support is exceptional.We have reached out to Bob on several occasions over the years to ensure we are using our system to our full potential. Bob ongoing knowledge and support is incredible. Bob you are a credit to SolarWise.

David O'Neill

We had our first 9.6kW system installed by Alex and his team back in 2010. Over the years since then Solarwise have added a Tesla Powerwall battery to our system, followed by a heat pump, an additional 4.1kW of solar panels and a second Tesla Powerwall battery.In all instances the workmanship and service of the Solarwise team has been exceptional. I highly recommend Alex and his team at Solarwise to anyone considering solar. I wouldn’t use anyone else. We are fortunate to have these guys operating in Wagga Wagga.

Ken Hampson

I have recently transitioned to solar panels, battery backup and a heat pump hot water system.The service and competence of the team at SolarWise Wagga Wagga is really of high customer service, solid product knowledge and strong focus on customer service. I would highly recommend SolarWise Wagga if you are thinking of or wanting to transition to solar power

Colin Taggart

Great service and customer support - I am a very happy customer and would highly recommend Solar Wise!!

Kate A

Amazing above and beyond customer service. Bob's been a legend. Fantastic explanation of the system when purchasing and really helped us in choosing the best electricity provider after having it installed.

Rob Cunningham

Bob and the team honor their words. Cannot fault the service. Unlike most companies once you pay you become "WHO was that again" Not here you are looked after all the time. Highly recommend

Peter Thomas

We had our system installed over eight months ago and it has worked faultlessly since then. At the time of installation, Alex and his team were very professional and courteous and explained everything to us and made us feel very comfortable with our decision to proceed. I would highly recommend this local business.

Erin Nuske

Installation was done on time, with a friendly team. We had a couple of issues after installation, which were quickly attended to. The system has worked perfectly since then. I would happily recommend SolarWise and would use them again.

Russell Neil

The SolarWise team are the real deal.Excellent service from start to finish and ongoing support with energy bill reviews.System was installed in a timely manner and has work great since installed.Wagga Wagga is very lucky to have a local business who are passionate about renewables and are experts in their field.

Dale Chadwick

Great explanation of how it all works. Good service from quote to installation. Good follow up contact to ensure all is functioning. Very pleased.

Jamie Frendo

Great service. Installation was super. Love the lg solar panels. All questions I had where answered with great responses.

Adrian Williams

Bob from SolarWise is fantastic and very knowledgeable about our solar system and how to use the system to reduce our power bill.Bob has continued to support us over the last six months with reviewing our bills, making us aware of changes that will reduce our bill and letting us know what providers are offing the best deals.Thanks Bob, we appreciate you great service.

tim cameron

I can't speak highly enough of these guys. Their professionalism has been 1st class from the time I had contacted Alex at SolarWise around one month ago. I was interested in solar options for our home in Wagga. Alex popped out to our place earlier than expected, we had good chat (in simple terms as I had minimal to no knowledge on the subject) and quotes for a couple of recommended options by the end of the week. When the install team were here (again, in sooner than the expected time frame), they were friendly, professional and cleaned up after themselves. Alex had just made a follow up call with me this morning giving me great confidence that SolarWise haven't just taken our cash and ran but will continue to support us going forward with keeping an eye on our usage, may offer further info and recommendations and help should we have any queries.Everything the team have done for us are what I expect of a local business but have certainly done it to the best of their ability in a better than expected time frame (which i understand is tough in the current climate due to many factors).Hands down 5 stars, fantastic service and experience

RVeeThereYet

Rang these guys about purchasing a Victron solar controller for our caravan. They didn’t have the exact unit I wanted in stock but had a similar model. Did it at a great price. Couldn’t be happier. Thanks fellas…!

OLD_GUY_OZ

SolarWise had to rewire the entire power board and did so with minimal delay, they also removed a damaged solar panel from the grid on an old system and reconnected that system to the power supply so now we have 2 systems running at no extra cost than what was quoted, Thank you very much, i would reccomend SolarWise to anybody who needs installation or repairs done.

Alan Barbour

Minimal interruption to our daily life, most courteous workmen

David Shaw

We where very happy with the service we received and the system's performance has exceeded our expectations

Andrew Stow

Alex and his team at SolarWise recently installed a roof solar system for me.They were at all times very helpful and I am very happy with the product they provided, and the price quoted.The job was carried out over 2 days, but the total time taken would have been a little over a day.The installation team worked around my daily routine and were very flexible. Alex’s after sales service was also great, ensuring that I was able to retrieve the best information from the system.

Ryan Nash

Great experience from start to finish. Can't fault anything. Thanks Alex and team

Trevor Player

Wagga SolarWise was on time and on quote. A great clean neat job. First class advise and clarity on installation of Solar System. Follow up has been excellent. Highly Recommended

NandN Yes

Great service. Very efficient

Jim M

Great service from Solarwise. Quoting, installation and answers to queries all very good.

Tom Triffitt

We were contacted for an earlier installation which suited us. A very neat and efficient install by Kirk and his crew and were receiving FIT within 7 days. From consultation to installation the process was hassle free.

Athoriel Eldritch

Called a few times with lots of questions. Bob was happy to talk and help us make the best choice. Installers are a great bunch of lads. Did a fantastic job. Thanks to everyone at Solar wise.

Marilyn Lee

Solarwise are very professional and very knowledgeable. Would and will recommend them to everyone.

Jeff Newell

As a return customer I find again Alex and his team at solarwise are always available to help out.If it’s just for advice or purchase of quality products there spot on !A local business that’s success comes from service and supportGood job guys 👍🏻

Kerry Howard

Alex Manly and the team at Solar Wise installed our first set of solar panels. We have recently extended the number to increase the output. Alex and the team have worked with us keeping us abreast of change and providing advice and support as required. They deserve a rating of 5 out of 5 and would recommend them to anyone.

Jock Graham

Alex and the team at Solarwise run a topbusiness. Willing to travel and offer practical advice and service for anything to do with solar. Recommend anytime

David Emery

Alex and his team provide excellent customer service and quality products. Highly recommend SolarWise for your complete solar experience!

Megan Carey

We have recently installed LG panels to our home, after first consulting with Bob Hitchens. The information we received was given in a manner that was easy to understand, the process was seamless. The installation crew were professional and I would not hesitate to recommend this product and this company for this purpose.

Daniel S

We have not purchased anything from them yet but they have been very helpful and informative during the quoting phase.

Robert Loxton

Excellent off grid installation. Very happy with design and performance.After sales advice and support very good

George Martin

I am very pleased with the service from SolarWise Wagga.Bob Hitchens, the sales manager, explained everything to me in detail after which I was happy to sign up for 17 solar panels. Four guys turned up after a couple of weeks and installed the solar panels with the minimum of fuss.Well done Bob and well done installation team.George Martin.

Anthony Harpley

Great service and advice. Turned up on time and fitted solar very professionally. Great after sales advice as well. Highly recommend.

Ken Davis

Outstanding service and support. I cannot recommend Alex and his team highly enough. Excellent installation support teams, both plumbing and electrical for our new heat pump.Both crews went out of their way to make sure the job was done professionally, efficiently and politely.Alex they are a credit to your business ethos, thank you again for your tremendous support prior to and after the installation.

Matthew Day

Really good service before and after installation. Highly recommend.